Got a question, issue, or just need a little help? Don’t worry — we’ve got your back! 🧚♀️💖
Our Support Team is always here to make sure your Panthia adventure runs smoothly.
Before You Reach Out
Check out our Help Center first — it's full of useful guides and tips to solve
most problems!
But if you can’t find what you need, here’s how to contact us directly. 💬
Q: 📱 How to Contact Support (iOS & Android)
A: There are two easy ways to reach us in the game:
🌟 Option 1: From the Loading Page
1️⃣ On the game’s loading screen, look at the top right corner — you’ll see a
little icon of a person on a phone 📞.
2️⃣ Tap it, then select Conversations 💬 to start chatting with our Support Team.
🌸 Option 2: From Inside the Game
1️⃣ Open the game and tap the ☰ three horizontal lines in the top-right corner of the Garden page.
2️⃣ Go to Settings ⚙️ → Support → Conversations.
3️⃣ Tell us about your issue — the more details, the better!
4️⃣ Tap OK to send your message. You can even attach screenshots or videos
📸🎥 using the icon beside the dialog box.
Q: ⏰ Response Time & Process
A: We always try to reply as quickly as possible! 💌
However, please keep in mind:
- We receive lots of messages every day 💬
- Some issues need coordination with other teams 🧩
- Time zone differences may affect reply times ⏳
💖 Rest assured: Once you’ve sent effective feedback, our team will get back to
you within one week at the latest — usually much sooner!
🌈 Pro Tip:
To help us solve your issue faster, please include:
✅ Your Player ID
✅ A clear description of what happened
✅ Any screenshots or videos if available
Q: 💌 Where Do I Find the Reply? 🌈
A: If you’ve contacted our Support Team, your reply will appear in the same chat
window where you sent your original message. 💬✨
👉 Simply open the same conversation thread — no need to start a new one!
Opening multiple new chats can make it harder for us to track your issue and
delays our response. 😅
If you have a brand-new question, then yes — feel free to start a new
conversation! 🌸
💡 Pro Tip:
Always reply in the same chat when following up on an issue — it helps us see
your full history and solve your problem much faster. ⚡💖
Q: 💌 Why Haven’t I Received a Reply After Sending a Message? 🌈
A: We’re so sorry if you haven’t heard back from us yet! 💖 Our Support Team
works hard to help every player, but sometimes messages take a little longer to
process — especially when we’re receiving a lot of requests or coordinating with
other departments.
Don’t worry — your message hasn’t been forgotten! 🧚♀️✨
Here’s What You Can Do:
1️⃣ Describe Your Issue Clearly
Please include as many details as possible about your problem — what
happened, when it started, and what device you’re using.
📸 Adding screenshots or videos helps us investigate faster and find the right
fix for you!
2️⃣ Check for Replies Regularly
Sometimes our responses may appear in your in-game conversation tab 💬, so
be sure to check back periodically — your answer might already be waiting
there! ⏰
3️⃣ Still No Reply? Contact Us via Facebook Messenger
If you’ve waited a while and haven’t received a response, feel free to reach out
We’ll do our best to follow up as soon as possible! 💬
4️⃣ Join Our Community!
- Share your issue in a post
- Describe the problem in detail
- Include your Player ID so we can locate your account quickly
- Our team checks the community daily and often responds to player posts there, too! 🏝️
💡 Pro Tip:
The more info you share, the faster we can help! 💪
And remember — patience is key. We’ll always make sure you get the support
you need. 💖
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